Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Nunhead
At Flowers Nunhead, we are dedicated to delivering only the freshest, most vibrant flowers to homes and businesses across Nunhead and surrounding areas. Our commitment is backed by our Fresh Flowers Guarantee, ensuring your order arrives looking beautiful and stays fresh for an extended period.
Damaged-on-Arrival Policy
If your flowers or arrangements arrive damaged, wilted, or in poor condition, please contact us on the day of receipt. To help us assess the situation quickly, we may ask you to provide a clear photo of the damaged flowers. This helps us understand the issue and provide the most appropriate resolution. Our priority is your satisfaction and the display of fresh flowers in your home or business.
Freshness Window
We guarantee that our flowers will remain fresh for at least five days from the time of delivery, provided they are cared for as instructed. If your floral arrangement begins to wilt or appears faded within this period, and you have followed the recommended care tips supplied with your order, please let us know. We are always here to ensure the flowers in your Nunhead space reflect our high standards.
Refund or Replacement Options
If your claim meets our freshness guarantee or relates to damaged-on-arrival issues, you may choose between a full refund or a replacement bouquet delivered at your convenience. We offer these options to give you peace of mind and confidence in ordering from a trusted Nunhead florist. Your satisfaction is important to us, and we will always work transparently and fairly to resolve any concerns.
How to Submit a Complaint
We value every customer and strive to provide solutions if something doesn’t meet your expectations. If you wish to submit a complaint about any aspect of our service or product, please contact us promptly with your order details and a description of your concern. We handle complaints swiftly and fairly, usually responding within one working day and always working to resolve matters in line with our Fresh Flowers Guarantee.
Serving Nunhead’s Homes and Businesses with Pride
Flowers Nunhead is proud to be your local florist, trusted by households and businesses throughout Nunhead and nearby areas. Our returning customers know they can rely on us for quality, freshness, and responsive customer service. We thank you for choosing us and look forward to continuing to provide exceptional floral experiences for your home, event, or business.
Further Support
If you need more assistance or have further questions after reading our Returns, Refunds & Complaints Policy, please contact our team directly. We’re here to help and always ready to address any issue promptly. Thank you for trusting Flowers Nunhead.
