E-Commerce Terms for Nunhead Flower Delivery

Terms & Conditions for Online Flower Delivery in Nunhead

Introduction

Welcome to Flowers Nunhead. These Terms and Conditions govern all sales made through our website for flower deliveries within Nunhead and the surrounding areas. By placing an order with us, you indicate your acceptance of these Terms. Please read them carefully before ordering. These conditions apply to every customer purchasing flowers for delivery in Nunhead and neighbouring locations.

Definitions

In these Terms & Conditions, "we", "us", "our", and "Flowers Nunhead" refer to the online floral delivery service operated for Nunhead and surrounding areas. "You" and "Customer" refer to the person placing an order through our e-commerce platform. The “Site” refers to the Flowers Nunhead website. "Order" refers to any request to purchase flower products made on the Site.

Our Service Scope

Flowers Nunhead provides online sales and home delivery of flower arrangements and related products to Nunhead and areas in close proximity. Additional delivery areas may be available upon request. Please note that some products may not be available for delivery in every location; we will make all reasonable efforts to inform customers of any delivery restrictions.

Placing Orders

To place an order with Flowers Nunhead for flower delivery, follow the instructions on our Site:

Browse the selection of bouquets, arrangements, and floral gifts.
Choose your preferred product and add it to your cart.
Proceed to checkout, providing the required recipient and delivery details for Nunhead or selected surrounding areas.
Select your desired delivery date (subject to availability) and any special instructions.
Review your order and accept these Terms & Conditions.
Complete payment using the available payment options.

Following the placement of your order, you will receive an order confirmation via the Site and/or to the contact you provide. This confirmation does not indicate that your order has been accepted, but confirms we have received your request. Acceptance occurs only when we send you a dispatch confirmation or otherwise complete the delivery. We reserve the right to decline or cancel orders at our discretion, for example, if we are unable to fulfill the order as requested, if delivery is not possible within Nunhead or nearby areas, or if payment is not processed successfully.

Product Availability & Substitution

All flower arrangements are subject to availability. As fresh flower supplies are subject to seasonal and stock variations, specific varieties, stems, or colours may not always be available. If we cannot supply the exact items requested, we reserve the right to substitute with similar products of equal or greater value, maintaining the style and quality of your original selection as closely as possible. If no suitable substitution can be made, we will contact you for alternative instructions or offer a refund.

Prices & Payments

All prices indicated on the Flowers Nunhead Site are in pounds sterling (£), inclusive of applicable VAT (where relevant), but exclusive of delivery charges unless expressly stated. Delivery fees and any other applicable costs will be added at checkout and displayed prior to final confirmation of your order.

Payment must be received in full prior to order acceptance and dispatch. We accept various payment methods which will be outlined on our Site at checkout. Payment will be debited at the time of order submission. We reserve the right to cancel your order if payment is not received or processed successfully.

Order Amendments & Cancellations

If you wish to change, amend, or cancel your order, please contact us as soon as possible using the available communication channels on our Site. Where possible, we will accommodate your request if the order has not yet been prepared or out for delivery.

Cancellations made more than 48 hours before the scheduled delivery date will be refunded in full. Cancellations requested with less than 48 hours’ notice may not be eligible for a full refund, especially if preparation or dispatch of your order has commenced. Club memberships, special occasion orders (such as Valentine’s Day or Mother’s Day), and customised products may be non-refundable once preparation has started. Please check the specific details for your order upon confirmation.

Delivery Terms

We offer deliveries to Nunhead and selected surrounding postcodes. Delivery dates and time slots may be subject to change based on availability and external circumstances. We will do our utmost to deliver on your preferred date but cannot guarantee specific delivery times.

It is your responsibility to ensure that all delivery information is accurate. We are not liable for failed or delayed deliveries resulting from incorrect or incomplete information provided during order placement. If no one is present at the delivery address, our standard procedure is to leave the flowers in a safe place or with a neighbour (when possible), unless you instruct otherwise. If delivery is not possible, we may attempt to contact you for alternative arrangements.

Risk of damage to or loss of products passes to you at the moment of delivery. Title and ownership of goods passes to you only upon receipt of full payment.

Returns, Refunds, and Complaints

If your flowers arrive damaged, or if you experience any problem with your order, please notify us as soon as possible (preferably within 24 hours of delivery). We require photographic evidence of any damaged or unsatisfactory products. We will work with you to resolve the issue, which may include a replacement, partial refund, or full refund depending on the circumstances.

Due to their perishable nature, flowers are generally non-returnable; however, we value your satisfaction and reserve the right to assess and process complaints on a case-by-case basis.

Personalisation and Messages

If you request a personalised message with your order, you are responsible for ensuring it does not contain inappropriate, offensive, or discriminatory content. We reserve the right to refuse, edit, or amend messages at our discretion if such terms are detected.

Liability

We take every care to ensure our flowers and products meet quality and safety standards consistent with the best practices for online flower delivery in Nunhead. However, in the event of an error or failure on our part, our liability is strictly limited to the value of the goods purchased, including delivery. We will not be liable for any indirect, incidental, or consequential losses, including loss of enjoyment, emotional distress, or loss arising from events outside our control.

Nothing in these Terms & Conditions shall restrict or exclude our liability for death or personal injury caused by our negligence, or for fraud. Your statutory rights are not affected.

Website Use and Content

The contents of the Flowers Nunhead Site, including images, texts, product designs, and logos, are protected by copyright and related intellectual property rights. You may not reproduce, copy, modify, distribute, or use any content for commercial purposes without our written permission.

Promotions and Discount Codes

From time to time, we may offer promotional discounts or codes for the benefit of our customers in Nunhead and the surrounding areas. These offers are subject to separate specific terms and may not be combined or transferred unless explicitly stated. We reserve the right to amend or withdraw offers at any time.

Data Protection and Privacy

We are committed to protecting your privacy in compliance with data protection laws applicable in the United Kingdom. Any data collected during your use of our Site will be handled according to our Privacy Policy. You agree to the processing of your information as outlined within this policy when placing an order with us.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes or claims arising out of or in connection with them, shall be governed and construed in accordance with English law. You and Flowers Nunhead agree that the courts of England and Wales will have exclusive jurisdiction over any matters relating to these Terms.

General Provisions

If any provision in these Terms is found invalid or unenforceable, that provision will be deemed severed from the remainder without affecting the validity or enforceability of the other provisions.

We reserve the right to modify these Terms & Conditions at any time. Changes will become effective upon posting on the Flowers Nunhead website. It is your responsibility to review the Terms before each purchase.

These terms apply to all customers ordering online flower delivery from Flowers Nunhead in Nunhead and surrounding areas.

Contact and Customer Support

If you have questions regarding these Terms & Conditions, require help with your order, or wish to discuss any issues, please use the contact form provided on our website or refer to our help section. Our team is committed to providing prompt and considerate assistance to all our Nunhead flower delivery customers.

Thank you for choosing Flowers Nunhead for your flower delivery needs across Nunhead and the surrounding areas.